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ER Registration Specialist (Full Time)

Position Number: 8613-858-031414
Open Date: 3/14/2014
Close Date: Open Until Filled
Program: Lakeside Medical Center
Department: Admitting and Registration
Location: West Palm Beach, FL


Position located at Lakeside Medical Center in Belle Glade, FL.


Lakeside Medical Center is a Joint Commission-accredited, 70-bed acute care facility located in the heart of the Glades communities in western Palm Beach County. Lakeside Medical Center, which is owned and operated by the Health Care District of Palm Beach County, is committed to providing quality, compassionate care. In 2012 Lakeside Medical Center received national recognition for quality measures and patient satisfaction. For more information, visit or call 561-996-6571.


Dedicated to the Health of the Community

The Health Care District of Palm Beach County, now marking its 25th anniversary, is an integrated public health system established by the voters as a special taxing district that is an equal opportunity employer of approximately 1,000 employees. The Health Care District's mission is to ensure access to a comprehensive health care system and the delivery of quality services for the residents of Palm Beach County. The Health Care District provides challenging and fulfilling employment opportunities through its health coverage programs for uninsured residents, a nationally-recognized Trauma System, adult and pediatric services at the four C. L. Brumback Primary Care Clinics, a School Health program which staffs registered nurses in nearly 170 public schools, a pharmacy operation, a long-term skilled nursing and rehabilitation center, the Edward J. Healey Rehabilitation and Nursing Center, and an acute care hospital, Lakeside Medical Center, located in rural, western Palm Beach County. For more information, visit


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General Statement of Job

This position is responsible for processing all Emergency Room admissions for the hospital.  The employee maintains the data integrity in the Mater Patient Index of the computer system.

Specific Duties and Responsibilities

Essential Functions:

Registers Emergency Room patients.

Follows all registration requirements under the EMTALA laws.

Verifies insurance coverage and/or verifies and obtains authorization when necessary.

Obtains and verifies patient demographic information and enters it into the HMS system.

Performs Office Assistant duties as needed.

Completes admissions as directed by physiciansí orders via ER or direct admissions.

Obtains authorization on all admissions at the time of admission, if required by Insurance Carrier.

Registers after-hours ancillary visits, with approval of the Team Leader, Admissions Supervisor, or Manager, Patient Financial Services.

Ensures that all information is scanned into the patient account. 

Collects co-pays, coinsurance and/or balance due from Emergency Room patients at the time of service. 

Provides written receipts for payments received to the payer.

Verifies the previous dayís Emergency Room registrations for accuracy and insurance eligibility.

Updates patient information received from nursing in patient records and logs changes in patient notes in HMS.

Assists the Emergency Services Department as needed.

Explains patient responsibilities related to insurance plans, co-pays and coinsurance.

Obtains all proper signatures for patient consent. 

Advises and obtains signatures on all Medicare patientsí  ďImportant Message from MedicareĒ Form.

Maintains productivity records in accordance with the departmentís policies and procedures.

Maintains observance of the fire panel, code blue panel and blood bank panel and notifies appropriate hospital personnel in the event that an abnormality occurs as needed.

Attends and participates in monthly department staff meetings                                      

Reviews and signs off on the Communication Book on a daily basis in accordance with applicable compliance requirements.

Attends mandatory department and hospital in-service training sessions.

Appropriately routes patientsí complaints.         

Adheres and follows all hospital and departmental policies and procedures.

Applies the hospitalís principles of safety in all work practices.  Reports any identified safety risks or incidents per the hospitalís policies and procedures.

Maintains current knowledge of requirements and regulations of specific insurance carriers and corresponding insurance forms, as well as state collection laws and HIPAA as it applies to admitting and registration.

Maintains a neat, orderly and safe work area.

Follows all infection control and employee health policies and procedures at all times.

Maintains patient confidentiality at all times according to the hospitalís established policies and procedures.

Emergency duty may be required of the incumbent that includes working in special needs or Red Cross shelters or to perform other emergency duties including, but not limited to, responses to threats or disasters, man-made or natural.

Additional Duties:
This job description reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. The omission of specific statements of duties does not exclude them from the position.  Management of the Health Care District of Palm Beach County reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization.

Position Qualifications

High School Diploma or GED required.

Minimum of two (2) years experience preferred. Knowledgeable in Medicare compliance guidelines, Florida Medicaid and third-party insurance companies preferred.

The Health Care District is an Equal Employment Opportunity Employer and maintains a Drug Free Workplace. Veterans preferred. Qualified individuals with disabilities who require an accommodation to participate in the application process or candidates with other questions should contact Human Resources.

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